Filing a claim is easy and can be done online or over the phone. Simply provide your policy number, the date and details of the incident, and any supporting documents (like photos or a police report). Once submitted, a claims specialist will contact you to guide you through the process.

Most claims are reviewed within 24 to 48 business hours after submission. The full timeline depends on the complexity of the claim and how quickly we receive any necessary documents. Our goal is always to get your claim resolved as quickly and fairly as possible.

Yes. A licensed claims adjuster or support representative will reach out to you shortly after your claim is filed to discuss next steps, answer any questions, and help with inspections or repair arrangements if needed.

Please have the following ready:

• Your policy number
• Date and time of the incident
• Location of the event
• A description of what happened
• Photos or documentation, if available
• Police report number (for theft or major accidents)

Absolutely. Once you’ve filed a claim, you can track its progress through your online account. You’ll see updates, requests for documentation, and claim resolutions in real time.

First, ensure everyone involved is safe. Call emergency services if needed. Once safe, document the scene by taking photos, exchanging information with other drivers, and contacting us to start the claim process. We’re here to help you every step of the way.

You can download your insurance ID card or proof of coverage anytime from your online account or request it by email or mail. If you need help, our support team is just a call away.

Yes. You can update your contact information, billing details, or request policy changes from your online account. For changes that affect coverage, such as adding a new vehicle or driver, one of our licensed agents will follow up to finalize the update.

Claims can be filed 24/7 through our online portal. If you’re facing a roadside emergency or a situation requiring immediate attention, call our 24-hour claims helpline for assistance.

Once we receive your claim, a claims representative will contact you to review the details. Depending on the type of claim, an inspection or further documentation may be required. You’ll be kept informed throughout the process until it’s resolved.